Refund policy

Return & Refund Policy

At VYNIX, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and transparent return process.

Return Eligibility

To be eligible for a return, your item must:

Be returned within [7 TO 8 DAYS] of delivery.
Be unused, unwashed, and in its original condition.
Have all original tags, labels, and packaging intact.
Include the original invoice or proof of purchase.

We reserve the right to decline returns that do not meet these conditions.

Return Process

To request a return, please contact our customer support team within [7 TO 8 DAYS] of receiving your order. Once your request is approved, we'll provide instructions for returning the item.

Please ensure the product is securely packaged to avoid damage during transit.

Refund Policy

After we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method within [2 TO 3 DAYS AFTER RETURN].

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Exchanges

If you receive the wrong size, color, or wish to exchange an eligible product, you may request an exchange within [7 TO 8 DAYS] of delivery, subject to product availability.

If the requested item is unavailable, you may choose a refund or store credit, depending on our policy.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [24 TO 48 HOURS] of delivery. Kindly include clear photos of the product and packaging so we can review your request quickly.

Once verified, we'll arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products that have been worn, washed, or altered.
Items without original tags or packaging.
Products purchased during clearance or final sale (unless damaged or defective).
Gift cards and promotional items (if applicable).

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, VYNIX will cover the return shipping costs.
For all other eligible returns, return shipping charges will be [PAID BY CUSTOMER / FREE RETURN PICKUP].